Delete your Tuqqi account

This page explains how to delete your account in the Tuqqi app by Tuqqi Systems Ltd., or ask us to delete some of your data while keeping your account. One Tuqqi account works across the Android, iOS and web apps, so deleting it removes your access everywhere. You don't need the app installed to make a request.

How to request account deletion

1. Email i@tuqqi.com from the email address you use to sign in to Tuqqi, with the subject “Delete my Tuqqi account”.
2. Include the email address of the account and, if you use Tuqqi through your company or team, the name of your organization.
3. We'll reply to confirm your request. If the request didn't come from the account's email address, we'll ask you to verify that you own the account before we delete anything.
4. We delete your account and the personal data listed below within 30 days of confirming, and email you when it's done. After that you can no longer sign in, and the deletion can't be undone.

Email an account deletion request

What gets deleted

• Your account profile: name, email address, phone number, job title and profile photo.
• Your sign-in identity and credentials.
• Your personal settings, preferences and notification settings.
• Device identifiers and push-notification tokens linked to your account.
• Personal content that isn't shared with an organization.

What we keep, and for how long

• Content you shared in an organization's workspace (tasks, comments, messages, files) belongs to that organization, which is the data controller for it. It stays in the workspace after your account is deleted, and the organization's administrator can delete it or ask us to.
• Billing and invoice records, if you paid for a subscription, are kept for as long as tax and accounting law requires.
• A record of your deletion request and limited account records needed for legal, security and fraud-prevention purposes are kept for up to three years after deletion, then deleted or anonymized.

These periods follow Section 10 (Data Retention) of our Privacy Policy.

Delete some of your data without deleting your account

You can ask us to delete specific data, such as your profile photo, phone number or content you created, and keep your account.

1. Email i@tuqqi.com from your account's email address, with the subject “Tuqqi data deletion request”.
2. Tell us which data you want deleted.
3. We'll confirm the request, delete the data within 30 days, and email you when it's done. Records we're required to keep (see above) are retained for the periods listed.

Email a data deletion request

Questions

Contact us at i@tuqqi.com. For more on how we handle your data and your rights under GDPR, see our Privacy Policy.